Paper Contents
Abstract
In order to satisfy customer needs, logistics management, also known as supply chain management, is the branch of supply chain management that organizes, carries out, and regulates the effective, efficient, forward, and reverse flow and storage of goods, services, and associated data between the point of origin and the point of consumption. An individual or business that arranges shipments for people or businesses to get bulk orders from producers or manufacturers to markets or ultimate distribution points is known as a freight forwarder. Analyzing the difficulties faced by freight forwarders from the perspective of carriers, businesses, and individual clients is crucial.to determine the degree of satisfaction with freight forwarding terms and conditions and customs clearance. Finding the answers to prevent issues and ensure that business operations run smoothly is simple. Logistics will be able to secure a fair market share with the aid of this. Convenience sampling is used in the study. The information was gathered from workers at reputable companies. One hundred and ten people answered the survey that was distributed using Google Form. The provided data was analyzed using a percentage approach.KEYWORDS: third-party logistics, logistics, freight forwarder, analysis, and difficulties.
Copyright
Copyright © 2025 Anujith S. This is an open access article distributed under the Creative Commons Attribution License.
