Paper Contents
Abstract
The process of purchasing in pharmacies is critical to ensuring the availability of medicines and precision of claim management. However, inefficiencies in the process often lead to high operational costs, claim inaccuracies, and high customer service call volumes. These problems not only tax pharmacy resources but also negatively impact patient satisfaction. While there has been a growing number of scholarly articles aimed at improving pharmacy operations, there are still knowledge gaps in understanding end-to-end strategies that integrate existing technological innovations to maximize these processes. This research aims to fill these gaps by reviewing literature published between 2015 and 2024 that discusses the implementation of various strategies for improving pharmacy purchasing processes, specifically in reducing customer service calls and reducing the cost of claims. The review emphasizes the role of automation, integrated pharmacy management systems (IPMS), blockchain technology, predictive analytics, and artificial intelligence (AI) in promoting greater efficiency.
Copyright
Copyright © 2025 Sandeep Keshetti, Prof.(Dr) Avneesh Kumar. This is an open access article distributed under the Creative Commons Attribution License.
