Paper Contents
Abstract
In todays competitive business environment, the need for comprehensive customer communication platforms has become more apparent. While many platforms focus on customer interaction, they often lack crucial features such as AI-driven automation, task management, and product showcasing. This literature survey reviews existing research on customer service platforms and their shortcomings in these areas, proposing a new system that integrates AI-driven customer service, task automation, and product promotion into a single, unified platform. The proposed system aims to address the gaps left by current solutions by enhancing both internal workflows and customer-facing operation.
Copyright
Copyright © 2024 Tanmay Mukesh Ghanekar. This is an open access article distributed under the Creative Commons Attribution License.
