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This study examined the effect of information technology on cargo service quality of ports in Niger Delta, Nigeria. Information technology (independent variable) was examined with work automation, port infrastructure system, and communication devices. The dependent variable was measured with cargo service quality. The study was anchored on the use of Information Technology Theory. Cross-sectional survey research design was used for the study. The sources of data were mainly primary and secondary methods. The key research instrument for collection of primary data was structured questionnaire. The population of the study consisted of four (4) ports in Niger Delta. The study used descriptive and inferential statistical tools to analyze the data to achieve the research objectives and used Pearson Product Moment Correlation Co-efficient (r) to test the hypotheses with the help of SPSS 25.0. The reliability of the research instrument was validated with Cronbach Alpha threshold at 0 .70. The study found that Ports in Niger Delta are very skillful in work automation, which provides veritable opportunities to obtain effective operations that lead to effective port performance in Niger Delta. The study revealed the importance of work automation on cargo service quality satisfies ports stakeholders. The study concluded that as ports in Niger Delta use work automation to operate digitally by adopting information technology in all areas of their works, their cargo service quality is significantly and positively improved, and sustained the protection of the ports digital assets and information systems from cyber threats is positively and significantly assured. The study recommended that port authorities and stakeholders in Niger Delta should prioritize increased investment in information technology infrastructure. Ports should allocate budget resources and develop strategic plans that outline specific information technology projects aimed at bolstering operational efficiency.

Copyright © 2025 Mathias, U. I.. This is an open access article distributed under the Creative Commons Attribution License.