Paper Contents
Abstract
This study aims to analyze the effect of applying total quality management (TQM) toward innovation, to analyze the effect of innovation on operational performance, to analyze the effect of applying total quality management techniques to operational performance, to analyze indirectly effect of total quality management to operational performance through innovation. The research population is all employees of UD.Wiguna Makmur, Trenggalek, East Java, Indonesia. The number of research population are 150 employees and all become respondent. Data collection techniques using a questionnaire. Data analysis techniques using Partial Least Square. The result of primary data analysis demonstrates that total quality management effects innovation, innovation effects operational performance, total quality management effects operational performance and innovation mediates the effect of total quality management toward operational performance. It is means that total quality management and innovation play an important role to improve operational performance.
Copyright
Copyright © 2023 Pudjo Sugito, Sunaryati Hardiani, Rona Aldy Pamukty. This is an open access article distributed under the Creative Commons Attribution License.
