Paper Contents
Abstract
Abstract: Primary health care requires a sustained partnership between patients and service providers that addresses the majority of peoples health needs over time. Respondentsviews of satisfaction are an aspect of primary healthcare quality that is being increasingly acknowledged for its significance. The objective of the study to assess the socio-economic profile of the respondents and to examine the quality of health care services and patient satisfaction in a rural primary health center in Lawar, Meerut. This is a descriptive cross-sectional study from November to December 2022. A sample of one hundred patients selected by the purposive sampling technique. Each patient was asked to fill up an interviewschedule guide. This process was continued until the sample size was complete. The data was analysed in figures and tables. The analysis findings were described using descriptive summary measures, expressed as frequency and percentage for categorical variables. The majority of respondents were in the younger age group (21-40 years). They were mostly illiterate Muslim females, married females, and labourers by profession. According to this study, the majority of the respondents agreed with the availability of toilets, waiting rooms, and chairs but strongly disagreed with the cleanliness and hygiene of the waiting area. Most of the respondents gave a neutral rating to staff behaviour due to the availability of prompt reports about referring to another PHC. The majority of the respondents reported that they were not informed about the health and side effects of the disease by service providers. There was no appropriate number of staff, and no appropriate medicines or vaccinations were available in the PHC. The respondents were highly dissatisfied with the quality of services.
Copyright
Copyright © 2023 Bharti Saini. This is an open access article distributed under the Creative Commons Attribution License.
