Paper Contents
Abstract
AbstractAn important part of the healthcare system as a whole is the quality perception among healthcare workers. In terms of healthcare delivery efficacy, patient happiness, and results, it is crucial. There are many aspects that go into shaping how people view healthcare workers and the system they work in. These include clinical competence, interpersonal skills, ethical behaviour, and a dedication to continuous improvement. The inhabitantsand workersopinions on Siliguri, a town in West Bengal, India, and its quality of life are the primary research foci here. Among all the characteristics examined in this research, staff participation in hospital planning was ranked lowest, despite its crucial relevance to hospitalseffectiveness. Additionally, nurses are heavily involved in ensuring hospital quality, and nursesviews were influenced by hospital management that valued their perspectives on improving and sustaining quality. Employeesactive engagement in quality assurance initiatives may help service providers spot and fix problem areas, according to the research.Keywords: healthcare, quality, perception, hospital, management
Copyright
Copyright © 2024 SHOMIK SAHA. This is an open access article distributed under the Creative Commons Attribution License.
