Paper Contents
Abstract
The demand for reliable on-demand home services is growing, but customers often face challenges like unreliable workers, hidden charges, and poor service quality. At the same time, service providers struggle with irregular income and unsafe working conditions. While existing platforms have improved digital booking, significant gaps in trust, price transparency, and fair compensation remain. To solve this, we have developed and evaluated "SmartHome Assist," a digital portal for on-demand household services. This paper details the design, implementation, and testing of our platform. We built a system integrating verified professionals, transparent fixed-package pricing, and real-time service tracking. We evaluated the system's performance, usability, and scalability. Our results show that SmartHome Assist significantly improves user trust and service provider efficiency, offering a scalable and trust-driven model that bridges the gap between customer needs and provider welfare
Copyright
Copyright © 2025 Harshal Gunjal, Aniket Pawar, Aniruddha Belkhede, Vinay Wase, Prof. Sudhir Sitanagre. This is an open access article distributed under the Creative Commons Attribution License.
